Terms of Service
Effective October 22, 2026
These terms govern your use of Undownable, the uptime and status-page monitoring service at undownable.com and in the Undownable iOS app. By creating an account you agree to them. They're written to be read. If anything is unclear, ask us at support@undownable.com.
The service
Undownable runs scheduled checks against targets you configure (websites, APIs, servers, and inbound heartbeats), receives alert events your own systems send, opens and resolves incidents, sends the notifications you set up, and hosts public status pages. Features and plan limits are described on our pricing page and may evolve over time.
Your account
- You're responsible for your account credentials and for everything done under your account and API tokens.
- You must provide a working email address so we can reach you about incidents, billing, and service notices.
- One person or organization per account; you may create teams and, when available, invite others.
Acceptable use
- Only monitor targets you own or have permission to monitor. Our checks originate from our infrastructure, so pointing them at systems you're not authorized to probe is prohibited.
- No use of the service to harass, overload, or attack third-party systems, and no attempts to probe, disrupt, or overload Undownable itself.
- No unlawful content on status pages (names, descriptions, incident notes).
- We may throttle, suspend, or terminate accounts that violate these rules, with notice where practical.
Plans, billing, and cancellation
- The Free plan is free forever within its published limits.
- Pro is billed through Stripe, monthly or annually, at the prices shown at checkout. Taxes may apply depending on your location.
- You can cancel any time from the billing portal; paid features remain active until the end of the period you've paid for. We don't offer prorated refunds for partial periods, but if something went wrong, email us; we're reasonable.
- If a renewal payment fails and isn't resolved, your team moves to the Free plan. Your data is kept; monitors beyond Free limits are paused, not deleted.
- Price changes never apply retroactively and will be announced before they affect an existing subscription.
Your data
Your monitoring configuration and check history are yours. How we collect and handle data is described in the Privacy Policy. You can delete monitors and status pages in the app. To delete your account, open your profile and choose Delete account. If you own teams with other members, first transfer ownership in Settings > Members. Teams you transfer remain available to their members under the new owner's control.
Account deletion is permanent. It removes your account, API tokens, device registrations, and memberships. Teams you still own with no other members lose their monitors, history, status pages, and notification settings. Their subscriptions are canceled immediately without a prorated refund. We retain a limited billing record, including the Stripe customer reference, for accounting. Deleting your account does not cancel subscriptions for teams owned by someone else.
Service quality (the honest part)
We work hard to make Undownable reliable; it monitors itself, publicly. But a monitoring service cannot guarantee it will catch every outage, and the service is provided "as is" without warranties of any kind. We do not currently offer a contractual SLA. You should not rely on Undownable as your sole safeguard for life-safety, medical, or other critical systems.
Limitation of liability
To the maximum extent permitted by law, Undownable's total liability for any claim arising out of the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages, including losses caused by an outage we failed to detect or a notification that was not delivered.
Termination
You may stop using the service and delete your account using the process above. We may suspend or terminate accounts for breach of these terms, non-payment, or abuse. If we ever discontinue the service, we'll give paying customers at least 60 days' notice and the ability to export their configuration.
Changes to these terms
We may update these terms as the service evolves. Material changes will be announced by email or in-app before they take effect; continued use after that constitutes acceptance.
Governing law
These terms are governed by the laws of the State of California, USA, excluding its conflict-of-law rules.